Please be advised to store ALL edible items in your freezer upon receiving them.
Our bulk mixes (excluding samples or single quantities) are packed in mylar packaging. This is to prevent light or oxidative damage from long term storage. Mixes with light sensitive ingredients may also be packed into mylar or opaque packaging. If you receive your mixes in these packagings (full opaque, or aluminium inner) please do not repack these items into tupperwares or other plastic containers. Plastic is porous and will cause spoilage over long term. Repacked food may also turn stale before the expiry date, which we strictly will not refund or replace.
Common pantry pests include moths, weevils and grain beetles. These insects feed on spices, grains, and other dried goods. Larvae can chew through plastic bags and thin cardboard, so even unopened packages may become infested;
The signs of a meal moth infestation are:
- Small worms/caterpillars in above-mentioned food sources
- Unexplained webbing in above-mentioned food sources
- Webbing in cabinets and on packaging
- Moths fluttering throughout the pantry, while also flying into other rooms
The signs of a weevil infestation are:
- Small black bugs crawling in packets of grains
- Flour-looking deposits at the bottom of the bag of grains
Grain beetles (Lasioderma serricorne)
The signs of a beetle infestation are:
- Small reddish brown bugs crawling in packets of grains
- Small reddish brown insects flying around your house
For milder infestations that were quickly spotted, you are able to salvage the food by storing it in the freezer for 2-6 days to kill them. Fortunately, the bugs are not toxic nor dangerous to hamsters if they were to ingest them accidentally. If the infestation is severe, it is advised to dispose of the food to prevent any the infestation from further spreading.