Shipping, Returns/Refund Policy

Local Shipping

We have the following options to be selected via Checkout

  • Normal Postage
  • Tracked Postage 
  • Courier Delivery (MELogistics/ QXPRess)

International Shipping

  • Tracked Delivery (10 - 15 calendar days)

*Note: Due to the pandemic, the rates below has been increased by the Shipping Company and would only resume after.

 

Returns (Only in Singapore)

  • Applicable to products received within 5 working days of your order
  • Products must be brand new as received and in original packaging
  • Any service or delivery fee for returns to be borne by buyer
  • You will be refunded via the same payment method used within 3-5 working days 

Refunds

  • Applicable to products received within 5 working days of your order
  • Products qualify for refunds for the following - expired/faulty products (due to Fatpouches or shipment only)
  • You will be refunded via the same payment method used, within 3-5 working days 

Exchanges

Unfortunately, at this point in time, exchanges are not part of our returns policy.

 

 

Have a burning question not listed above? 

Feel free to contact us and our dedicated team will get in touch with you within 2 working days

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