Shipping, Pickups, Returns/Refund Policy

Local Shipping

We have the following options to be selected via Checkout

  • Normal Postage
  • Tracked Postage 
  • Courier Delivery (MELogistics/ QXpress)

International Shipping 

  • Standard Tracked Delivery (2-4 weeks) - Due to the current Covid situation, please expect up to 3-5 weeks for package delivery
  • Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the buyer's responsibility. You are encouraged to check with your country's customs office to determine if there will be additional costs.

    The buyer is responsible for making sure that the purchased items are in accordance with their country’s import laws, regulations, and restrictions. If the product is seized and destroyed by customs, we will NOT be liable for product or shipping refunds.

  • Shipping costs are calculated in checkout. If you do not see your country in the list, please contact us at fatpouches@gmail.com for a quotation, or click here for our facebook page

 

Returns and cancellations (Only in Singapore)

  • Applicable to products received within 5 working days of your order
  • Products must be brand new as received, unopened and in original packaging
  • Any service or delivery fee for returns to be borne by buyer
  • You will be refunded via the same payment method used within 3-5 working days 
  • There will be a 15% restocking fee on returns
  • Refund amount will be for products purchased only, unfortunately we are not able to refund the shipping amount.
  • We do not offer returns on custom made items ie tanks and cakes

Self collection and pickups 

  • Once your order has been placed, you will receive an Order Confirmation e-mail with the details of your order. Please note that your order is not yet ready for collection at this stage.
  • Once your order is ready, you will receive an SMS and e-mail notification for collection.
  • Please collect your orders within 10 days upon receiving the SMS and e-mail notification that your order is ready for collection.
  • For orders not collected within 10 days, your order will be cancelled and refunded - If your order contains custom made items, there will be no refund for the custom items
  • Due to lack of space and manpower, please understand that we will no longer be allowing walk in shopping. Appointments are strictly limited to order collection only

Refunds 

  • Applicable to products received within 5 working days of your order
  • Products qualify for refunds for the following - expired/faulty products (due to Fatpouches or shipment only)
  • You will be refunded via the same payment method used, within 3-5 working days. 
  • Refund amount will be for products purchased only, unfortunately we are not able to refund the shipping amount.

Exchanges (Only in Singapore)

  • Applicable for defective items received within 5 working days. Excludes tanks and customisable cakes/customisable items which requires customer to sign and confirm product is in good condition upon receiving

Have a burning question not listed above? 

Feel free to contact us and our dedicated team will get in touch with you within 48-72 hours

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